Help Center

Frequently Asked Questions

Can't find your answer? Reach out to our support team.

General

What is 3Dshere?

3Dshere is a Türkiye-based digital-manufacturing marketplace to sell, buy and download 3D models. It also includes print-service providers.

Is membership free?

Yes. Membership is free. You pay nothing to browse or download free models.

Which file formats are supported?

Common 3D printing formats such as STL, 3MF, OBJ, STEP and ZIP are supported.

How are featured models chosen?

Featured models on the homepage are ranked automatically based on recency, popularity (downloads and sales) and the seller's membership plan. Newer, more popular models rank higher. Pro and Ultra memberships give listings extra visibility. A small daily rotation also lets similar models take turns. A popular free model can outrank a quiet higher-tier listing — membership helps but doesn't decide the outcome alone.

How are featured designers chosen?

Featured designers (stores) on the homepage are ranked automatically by store activity (number of published projects), popularity (total downloads and sales), verified-seller badge and membership plan. Stores that publish more, are more popular and verified rank higher. Pro and Ultra memberships get extra visibility, and a small daily rotation lets different designers take turns.

Buyers

How do I download a model?

Free models can be downloaded after signing in. For paid models, the file is added to your library instantly after payment.

Is payment secure?

Yes. Payments are processed through a secure provider; your card details are never stored on 3Dshere.

How can I use a model I downloaded?

Each model's license is shown on its page (personal, commercial, CC0, CC BY, etc.). Your usage is bound by that license.

Sellers

How do I become a seller?

Complete the 'Become a Seller' step from your dashboard to open your store, then upload models and start selling.

What are the commission rates?

By plan: Free 30%, Pro 20%, Ultra 10%. Net earnings after commission go to your wallet.

How do I withdraw earnings?

Once your wallet balance exceeds the minimum, you can request a payout with your IBAN details.

Can I sell someone else's model?

No. Only upload content you own or have the rights to sell/license. Infringing content is removed and accounts may be suspended.

Print Service

I don't have a printer, can I still get prints?

Yes. Choose a provider from the print-service directory and get your model printed.

How do I become a print provider?

Apply from your dashboard with your company details; once approved, you're listed in the directory.

Still stuck?

Our support team is happy to help.

Create a support ticket